(303) 870-2804Frequently Asked Questions for Propane Delivery & Service
Online Account & Billing
Q: Can I order propane online?
A: Yes. Simply fill out our online propane ordering form here to place your will-call order.
Q: Can I pay my bill online?
A: Yes. You can pay your fuel delivery and service bills by logging into your Global Propane Inc. online account here.
Q: Can I schedule a service appointment online?
A: Yes. You can request a non-emergency service appointment by contacting Global Propane Inc. via our online contact page found here. If you are in need of emergency service, call our 24/7 emergency service line at (303) 549-5950.
Q: I don't have an online account. How can I create one?
A: If you are not yet a Global Propane customer, simply fill out our online form to register as a new customer today.
Propane Delivery
Q: I want to order propane from Global Propane Inc. How do I get started?
A: If you haven’t ordered propane from us before, please visit this page to make sure you are located in our service area . Then, complete this New Customer form.
Q: What should I do to prepare for a propane delivery?
A: Please keep your driveway and any access paths to your propane tank or clear of ice and snow so that our delivery team can complete your fuel delivery safely. Also, please be sure to unlock any gates or entrances the delivery driver will need to access your tank.
Propane Service
Q: What services does Global Propane Inc. offer?
A: We are proud to be a reliable propane delivery and provider that Front Range, CO residents can rely on. Our expert technicians and drivers provide propane delivery, propane tank installation and service, 24/7 emergency service, automatic Check & Fill delivery, and more. Check out our page linked below to learn more about our services.
Q: What do I do if I do not have heat?
A: Follow this short checklist to troubleshoot your heating system:
- Check your propane tank gauge. Do you have propane fuel left in your tank? If your tank is empty, call Global Propane Inc. immediately at (303) 549-5950.
- If you have propane in your tank, check your thermostat. Make sure it is set to HEAT and that the COOL function is not on instead.
- Check that all heating system emergency switches are in the ON position.
- Press the RESET button on your heating system ONCE ONLY.
If you’ve performed all of the above steps, and you still don’t have heat, call our 24/7 emergency service line at (303) 549-5950 right away.
Q: Does Global Propane Inc. offer 24/7 emergency service?
A: Yes, we offer 24/7 emergency service to our customers; please call (303) 549-5950 for emergencies. Please note, you must be a current Global Propane Inc. customer to receive emergency service. If you are new, you can become a customer here.
Q: What type of propane heating system do I have?
A: There are two types of central heating systems: forced hot water (also known as a boiler) and forced hot air (also known as a furnace). The easiest way to tell which type you have is by the kind of heaters you have in your home. If you have vents, your home is heated by forced hot air or a furnace. If you have baseboard heat or radiators, your home is heated by forced hot water or a boiler.